✓ 100% Money-Back Guarantee

Refund Policy

We stand behind Slides for Worship. If the software is not the right fit for your church or worship team, we provide a full refund within 14 days.

Last Updated: September 2026

1. 14-Day Money-Back Guarantee

We want you to evaluate Slides for Worship with complete peace of mind. Every initial purchase of Slides for Worship Pro (both Annual subscriptions and Lifetime licenses) comes with an unconditional 14-day, 100% money-back guarantee. If you experience technical incompatibilities, display setup challenges, or determine the software is not suitable for your ministry, simply let us know within 14 days of your purchase date for a full refund.

2. 7-Day Free Trial & Easy Cancellations

All new Pro subscriptions include a 7-day free trial. If you cancel at any time during your 7-day trial period:

  • Your payment method will not be billed a single cent.
  • You can cancel instantly with one click via the Customer Portal using only your purchase email address.
  • No phone calls, surveys, or support tickets are required to cancel.

3. How to Request a Refund

Requesting a refund is simple and fast. Follow either of these steps:

  • Option A (Email Support): Send an email to [email protected] with the subject "Refund Request" and include your purchase email or Paddle transaction ID (found on your email receipt).
  • Option B (Paddle Invoice Link): Open your original purchase receipt email from our Merchant of Record, Paddle.com, and click "View Invoice" or "Manage Subscription" to request assistance or cancellation directly.

4. Refund Processing & Timelines

Once approved, your refund is processed immediately through Paddle. Funds will be returned to the original payment method (Credit Card, PayPal, Apple Pay, etc.):

  • Credit / Debit Cards: Typically appear on your banking statement within 3 to 7 business days, depending on your card issuer.
  • PayPal: Usually credited back to your PayPal balance or funding source within 24 to 48 hours.

5. Post-Refund Software Access

When a refund is processed, your Pro license will be deactivated. However, you may continue using the free tier of Slides for Worship without interruption—your saved service orders, custom songs, and local presentation files will remain intact on your computer.

6. Need Help First?

Before requesting a refund due to a setup difficulty (such as multi-display resolution, dual-screen arrangement, or stage remote pairing), please feel free to reach out to [email protected]. We love helping church teams get their AV running smoothly!